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Patient Satisfaction

For patients with a mobile number on their record they are invited to complete a short survey about their experience of our services. Patients can also use the relevant survey links or QR codes for each service below. Please note we cannot respond to individual feedback as all responses are anonymous.

We would like to thank patients for their efforts in completing and collecting this essential information. We will continue to use this to drive improvements to the service to make your experience even better.

April - June 2024 Highlights

Spirometry

Excellent service. Friendly nurse who explained everything very clearly. Thank you.

The lady who saw me was wonderful, professional, but friendly enough to help me relax and do the test.

Very good clinic. Why can’t they all be like this???

Excellent, helpful nurse who was very clear and reassuring and knowledgeable. She was great and it would be nice to pass on my thanks.

My consultation was very good and informative during the tests. I learnt a lot from the session.

Click here to leave feedback for the Spirometry clinic or scan the QR code.

ECG Service

The Health Care Assistant was very informative and clearly explained what she wanted me to do and how long the procedure will take.

Very professional and caring staff!

I am 92 years old and I was looked after very well by the Nurse that did my ECG. 

The staff were very helpful and even got the on duty GP to pop in and see me to give her advice.

I just want to say that the treatment and care I’ve received so far has been truly exceptional and I’m incredibly grateful – thank you.

Click here to leave feedback for the ECG Clinic or scan the QR code.

Happy Doctor

Echo Clinic

Excellent service, very nice, helpful staff.

Superb service. Completed very efficiently.

A very efficient service. I was even seen early!

The technician was lovely and explained the procedure clearly. As always. I’m very grateful and impressed with the professional service. I would prefer to go to the clinic over the hospital anyday.

It’s a nice place to be seen. Less fuss and quieter environment.

Very impressed with the technician.

Excellent communication when making the appointment.

Click here to leave feedback for the echo service or scan the QR code.

Dermatology Step-Up Clinic

Wonderful, so grateful for the advice and guidance I received. Kind and thorough.

It provides a service the GP not able to, it is a great offer.

Overall very good, very satisfying. Dr was exceptional. Would welcome an appointment with her again if necessary.

The doctor was fantastic! Thorough, kind, and super informative. And also equally sweet to my 7 month old boy who was also along for the appointment.

I have to say it was the best and most efficient appointment I have had . Everybody was so friendly and helpful and it made me feel full of confidence with the team I was under. Proper old fashion NHS at its best.

Click here to leave feedback for the Dermatology Step-Up Clinic or scan the QR code.

Primary Care Network Enhanced Access Patient Survey Highlights

Online appointment with two senior patients

Banstead PCN Enhanced Access

Excellent appointment- GP was very informative and in my view very thorough in terms of the diagnosis and treatment prescribed.

Excellent service.

I was delighted with the whole process. A quick, convenient, helpful appointment which has restored my faith in the system. Thank you.

Cobham & Oxshott PCN Enhanced Access

Excellent service. Friendly reception staff. Professional and compassionate doctor.

I was very pleased to get an appointment and relieved to discuss my problems and receive help and advice.

It was an excellent experience and a pleasure to meet and be spoken to by the reception staff who were soooo helpful and polite.

Epsom PCN Enhanced Access

So grateful to get an appointment thank you.

This was an excellent service and I would definitely use it again . The doctor I saw was very empathetic , compassionate and knowledgeable and filled me with confidence.

This was an excellent service from start to finish, one that was fast and efficient and left me feeling highly satisfied with my experience but also more positive about the level of NHS care that is available.

Leatherhead PCN Enhanced Access

Very helpful and friendly. We were seen quickly and I was very happy with the advice and information given.

The doctor was very nice and listened to everything I said. I will certainly visit the Hub again when needed.

Delightfully warm and friendly GP.

Nice little hospital. Great to have it so handy. Doctor was lovely.

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